Refund and Return Policy for ElecandHardware
Effective Date:
At ElecandHardware, we are committed to ensuring your satisfaction with our physical products. Please review our refund and return policy below for details on how we handle returns and refunds.
Refund Policy
Refund Eligibility
We offer refunds on eligible physical products within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unopened, and unused.
- It must include all original packaging, accessories, and documentation.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Consumable products (e.g., batteries, ink cartridges).
- Products damaged due to misuse, neglect, or mishandling.
- Products with missing or damaged serial numbers or tampered packaging.
- Personal hygiene and health-related products for safety reasons.
Refund Process
Product Returns
If you receive a physical product that is defective or damaged, please contact us within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on how to return the product for a replacement or refund.
Return Shipping
Depending on the reason for the return, return shipping costs may be covered by either ElecandHardware or the customer. Please follow our instructions regarding return shipping when initiating a return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support at [customer support email or phone number] to report the issue and request a return authorization number (RMA).
- Clearly label the package with the provided RMA number and return it to the address we provide.
- Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your return request.
- If approved, we will process the replacement or refund in accordance with our refund policy.
Contact Us
If you have any questions or need further assistance regarding our refund and return policy for physical products, please contact us